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      USAA

      Engaged Employer

      USAA reviews

      Once a great company to work for. Now a glorified sweatshop in call center positions.. - Member Relationship Specialist III USAA Employee Review

      2.0
      Oct 15, 2013
      Member relationship specialist iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great physical work environment (building,grounds,cafes,exercise facilities) and top notch co-workers. Good pay and excellent benefits package.

      Cons

      Too many layers of middle management resulting in breakdown of communication and inconsistent practices.Unnecessary micro management of professionals. Excessive and unrealistic combination of performance metrics.

      Explore other reviews about USAA

      5.0
      Jul 12, 2026
      Software engineer (swe ii)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits Good culture in teams

      Cons

      Top heavy company Little room to grow

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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