For me it was great, but not for everyone. - Anonymous employee USAA Employee Review

5.0
Dec 8, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Retired in 2012 after 23 years. Competitive compensation package, very high ethical standards, strong customer service culture. They demand a lot from their employees but they also give a lot back. The employee turnover statistics are significantly better than industry averages which probably tells you all you need to know right there.

Cons

It is a very different corporate culture as it is based on military rather than business values. That is not a bad thing, but it is not for everyone. It does result in a lot of rules, endless meetings, a fair amount of indecision and a mind numbing level of bureaucracy however - especially on the HR front.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
See reviews by: Helpful|Rating|Date|All