Great culture, great for members, stressfull and constrictive for employees... - Senior FF Insurance Representative P/C LINES USAA Employee Review

3.0
Jan 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits good,people are neat,best integrity for a company in the insurance realm, call center remodled

Cons

stressful, repetitive,must pick schedule 1 yr in advance/what?,micro-management, minimum downtime to breathe, 1/3 of employees have stress/anxiety issues wether admit it or not/seeing doctor, work life balance is meeting their needs first ie schedules, call center work a bit nasty all around, a "real post". Annual employee surveys if not top results management reviews to help "assist" your perspective of the questions so you can meet the results they want by clouding the challenging issues facing employee's ie: stress, scheduling,and phone adhearence.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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