Good company but too much of the military culture towards the employees. - Anonymous employee USAA Employee Review

3.0
Jan 27, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, focus on customer service to service members is key!

Cons

Military attitude seemed to outweigh employee concerns and or suggestions. Employees seem afraid to speak up for fear of not being a "team player". Manager turn around kept moral down.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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