Great place to work, but... - Human Resources Benefits USAA Employee Review

4.0
Feb 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Outstanding benefits, very competative salaries. Overwhelming majority of employees truly understand the mission and are highly engaged.

Cons

Joe Robles is the last of the "old gaurd". Newer executive management doesn't truly share his vision, ethical beliefs and dedication to the overall employee population. Good Generals know that you need to really take care of the troops if you want them to fight the battle. While Joe truly believes in the motto, "do the right thing because it's the right thing to do", few of the "newbies" in executive management really buy into it. For them, it's about making money...and then more money and who looks best doing it. Unfortunately, HR was the worst area, but it's getting better thanks only to Joe. Had he not been there, I'm convinced it would have continued to get worse and ruin even more careers than it did. Fortunately, I got out at a good time. Others not so lucky.

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5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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