P&C service but all SALES! Do more get less. - Financial Foundations Specialist USAA Employee Review

1.0
Mar 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits 401K FMLA, or LOA Break rooms Bathrooms Coffee Shop 3 year tenured rep, exceeded company expectations and ONLY 2$ an hour more from year 1.

Cons

-They trick you by over exeaggerating the ability to move/grow with company. I.E. 10+ tenured employees in the same deparment are paid 2-4 dollars more than entry level. - They focus on "Bonuses" to make up for a low salary. - They promote "RELATIONSHIP SALES" as it not being "Sales". You are expected to offer products on EVERY CALL!!!!! -Irrelevant Training guidelines (What you learn is not what happens on the floor, in further detail they do not teach you how to compute/enter transactions causing delayed productivity) -Unreliable System's, consecituve daily issues with computer and operation programs -BUSY ALL DAY EVERYDAY FOR 2+ YEARS, back to back calls. -No manager support when needed

Explore other reviews about USAA

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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