Abysmal and chaotic organization - Director USAA Employee Review

1.0
Mar 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Best business model and the original culture is amazing with a very powerful mission! Still great benefits.

Cons

Terrible management they are all brought from other banks with double promotions. All it takes to see that these people had limited responsibilities. They don’t have breadth or depth of experience. They are slashing bonus, reducing 401k, finding ways to get people to leave. This management team is ready to destroy the culture every meeting they adds slide on mission with hollow accomplishments. Turnover is crazy, but not people who have been here for years but those who have been here less than 3-5 years. The one thing that describes this company is chaos.

Explore other reviews about USAA

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good culture in teams

Cons

Top heavy company Little room to grow

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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