Insurance Agent - Member Retention Associate USAA Employee Review

2.0
May 14, 2021
Recommend
CEO approval
Business Outlook

Pros

-They pay for and put you through a rigorous training program to prepare you for the role. You can get promoted very easily the first couple years. They have excellent benefits including health, paid time off, maternity and paternity leave etc.

Cons

The work environment is miserable. Micromanagement is an understatement. You will get weekly coaching with your manager to discuss why you are not meeting the unreachable goals. As an insurance agent, once you reach senior it becomes increasingly difficult to progress in the company and opportunities become scarce. If you want management you need to have a military background or go above and beyond off the clock by networking and participating in micro groups created by the company. Your every move will be tracked. It is a very high stress environment where many people end up utilizing FMLA for depression and anxiety due to the job and pressure.

Explore other reviews about USAA

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good culture in teams

Cons

Top heavy company Little room to grow

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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