2.0
Aug 26, 2014
Current employee, more than 3 years
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
Set schedule, Shift premium if working weekends or past 6:00, helping our members who are almost all positive and a pleasure to deal with. Benefits are second to none.
Cons
Managers will micromanage every part of a call to hunt for errors. If the call was a good call they will look for one that isn't to find an opportunity. In some cases managers are 2 faced. They may change expectations or scorecards without communicating to the team. Each manager has their own scorecard or expectations for their team. There is no set standard that people are judged against. You may be a superstar on one team and lackluster on another. Weekly one on ones will usually be negative depending on the mood of your manager.