Overworked and underpaid - Manager - Sales and Service USAA Employee Review

3.0
Jun 24, 2021
Recommend
CEO approval
Business Outlook

Pros

They have great benefits as far as health insurance, retirement, and education reimbursement goes.

Cons

The work load and pressure to perform is insane. They tell you that work life balance is important but then they give you an unbearable amount of work to do and pack your day full of meetings so that you have to work late every night and on weekends to just keep your head above water. You can’t do anything to motivate your team anymore, you can’t give your team sales goals (but they are expected to meet these goals that don’t exist or we are supposed to write them up) and they make you do so much extra work. It takes me 45 minutes to type up coaching notes from a 30 minute coaching and then I get sent back a page of notes on what I should do differently on it next time. Everyone is quitting even the directors.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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