The love for USAA quickly dissipated. - Member Service Representative USAA Employee Review

Users say... "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." "It values support of the military and allows for a great work life balance." "Yearly Bonuses are great and helpful." "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." 

Users say... "There was poor management and it made for a hostile environment for some of us." "Some managers have been there so long that they don't care about doing the right thing anymore." "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." "Moving a lot of dev work overseas but keeping middle and upper management state" "Lots of layoffs, very boring job, very low risk tolerance even for a bank"