From Ethical to Unethical - Director USAA Employee Review

2.0
Sep 18, 2021
Recommend
CEO approval
Business Outlook

Pros

A lot of great people still work there, the benefits are still good and the headquarters are beautiful.

Cons

USAA was a very employee friendly place when I started. The benefits were excellent, people mattered, they were heard, and it was a very collaborative atmosphere. Now, there is so much pressure that people are getting sick and managers just want you to work and shut up. SO MANY people are very unhappy. It has fallen very fast and unethical business practices are now very common. It is very sad.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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