Change in CEO means change of companies cores & values - Auto Adjuster III USAA Employee Review

Back to back calls all day long Poor communication by upper management Constant changes in the company Cutbacks on employees annual bonus 401K match drastically decreased over the past year Extremely difficult to get time off High workload without the availability to work your own files due to the call volume Unrealistic goals/expectations of metrics to be met Health Insurance plans are expensive and have poor coverage Extremely difficult to promote within Due to constant high call volume, you deal with angry callers who feel it's appropriate to scream and curse at you on a daily basis Low pay/compensation in the industry