Overworked & Under-valued - Scrum Master USAA Employee Review

3.0
Oct 4, 2021
Recommend
CEO approval
Business Outlook

Pros

USAA is a great company if you want job security and stability. They’ve always been known to offer less than stellar compensation, but their benefits had previous to 2021 been amazing. They offer excellent maternity/paternity benefits, education benefits, and an 8% match for 401k.

Cons

They’ve degraded their amazing benefit package, and now their total compensation is below par to similar sized companies. USAA will overwork you by piling on more work and responsibilities without any compensation change/bonuses/promotions to go along with the extra work. I’ve worked as many as 3 roles at once for months without receiving even a spot bonus, and promotions are slow and hard to come by. They will not promote you based on aptitude or merit. It’s all about time in service with USAA even if you outperform your peers.

Explore other reviews about USAA

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is sufficient and above Average

Cons

Upward movement is based on who you know

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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