Pros
Work from home Okay benefits Managers are nice Great training that will put you in demand for the next company.
Cons
USAA used to be a GREAT place to work but has declined tremendously in the last 2-3 years. EVERYBODY in claims is burnt out. During training, you’ll fall in love with the dream that they’ll sell you. Once you hit the floor, you will take back to back calls (not a second between calls) while trying to manage a ridiculously large work load. You will be monitored/disciplined for taking unscheduled bathroom breaks or frowned upon for taking your scheduled PTO. Nothing you ever do will be enough. They’ll want more. There is little to no room to grow as USAA would rather hire outside then promote within. Some things you’ll be asked to do are unethical and border on illegal. This company is going downhill super fast and there is currently a mass exodus going on. I’m so happy I got out after 8yrs! Besides being a horrible place to work, USAA also pays a lot lower than most insurance carriers.