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      USAA

      Engaged Employer

      USAA reviews

      Not what it ised to be - Claims Adjuster USAA Employee Review

      3.0
      Feb 21, 2022
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are still pretty good

      Cons

      The work load is not sustainable. USAA used to promote a work life balance but the past 15 months has been all work and no balance. You have to work overtime to get your adjuster work sone because you just take incoming calls all day long.. When they changed job descriptions they provided no training and changed everyone to a call center rep. Bonuses are the lowest ever, and the coaching and managment support is not available.

      Explore other reviews about USAA

      5.0
      Jul 12, 2026
      Software engineer (swe ii)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits Good culture in teams

      Cons

      Top heavy company Little room to grow

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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