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USAA

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USAA reviews

Total Loss Representative - Total Loss Representative USAA Employee Review

2.0
Apr 24, 2015
Total loss representative
Recommend
CEO approval
Business Outlook

Pros

Great benefits (pays for tuition in designated degrees), fair pay, good training, promotes within, yearly bonus, yearly raises if you preform well

Cons

You will feel small and that your ideas don't matter, they won't work with you on scheduling, your process improvement suggestions are disregarded, back to back inbound calls with the expectation to make outbound calls on your new claims or problem files, culture is similar to a mega-church

Explore other reviews about USAA

5.0
Jul 16, 2026
Decision science analyst
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Risk analyst
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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