They aren’t honest and they don’t care about employees - Manager USAA Employee Review

1.0
Jun 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Currently working from home. If I wasn’t I’d never be able to complete the workload I have.

Cons

They are sending us back to the office but that’s not the part that upsets me. They aren’t giving employees any notice. I only know bc a friend who is higher up from me told me but I was told I can’t tell my employees. People have sold cars and moved further from the office and being told I can’t tell them so that they can plan is very upsetting. It goes against USAA’s core values of honesty and integrity and it’s a lack of respect to employees who work really hard for not a lot of pay. They also made it clear they won’t be increasing pay despite the economy and sending people back to the office who live an hour or more a way is a huge pay cut. As a manager they also keep increasing our workload, adding unnecessary meetings to our calendar which makes it more and more difficult to complete the already heavy workload.

Explore other reviews about USAA

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

50% off for lunch flexible working hour

Cons

too many office politics layoff

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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