Rotten - Insurance Agent USAA Employee Review

1.0
Aug 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Basically none, it's a bad place to work.

Cons

Everything. Micromanaging is off the charts. You have to take PTO if away from desk more than 6 minutes. PTO is there for vacations, but can't use it. Weekly coaching is more like weekly humiliation. They say don't pressure for sales in training, yet once on the floor you are pressed and expected to pressure sell to people that don't need it. Manager constantly bugs in Slack for responses but don't have time because the phone calls are back to back to back nonstop, no time to respond to micromanaging manager, so you just get into more trouble. Any additional work on an account that you have to be off the phone goes against your adherence even though you are still working, because you are not on the phone. I could go on and on..it's horrible

Explore other reviews about USAA

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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