Toxic environment at the Bank - Anonymous employee USAA Employee Review

1.0
Sep 10, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked for USAA for seven years The first 4 years I thought this was the best company I ever worked for. The culture and the people were amazing but new leaders were hired and the Bank became a very toxic place to work for.

Cons

- There is not diversity equity or inclusion. All executives for the president down are either white males or white females and reverently to improve diversity gay males were hired as executives. - People doesn’t get recognized based on performance or contributions to the organizational goals. People get promoted by mingling or networking. - The Bank has 3-5 major technology incidents per week with serious impact to the business and the CIO reports a green scorecard given that he doesn’t own risk or is held accountable for any technology outages. - FLOD is responsible for risk but the no support from IT or from the areas responsible to deliver regulatory notices to implement controls.

Explore other reviews about USAA

5.0
Jul 12, 2026
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Pros

Good benefits Good culture in teams

Cons

Top heavy company Little room to grow

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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