Not The Best Place To Work - Mortgage Processor III USAA Employee Review

1.0
Jun 22, 2015
Recommend
CEO approval
Business Outlook

Pros

They had good benefits and the bonuses are ok.

Cons

Everything else about the company is pretty bad. The technology is not good. The managers and directors aren't any good. Your opinions don't matter. They don't know what they're doing. The pay is pretty bad, but I didn't know how little I was paid until I started looking around. I had one good manager once, who promoted me twice, but that didn't even get me to $50,000. They start all their processors off at $38,000, if your lucky. The underwriters and closers aren't paid good either. My friends in closing only make $35,000 and underwriters are only paid $55-60,000. They don't get any signing authority either. They don't promote any body from the site. They just bring more of them people in from San Antonio. I'd tell anyone not to work at this place, and I'm not a mad employee. Apply, visit and find out for yours self.

Explore other reviews about USAA

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. People who care and want to see everyone succeed. Great benefits

Cons

Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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