Broken Operating Model & Insane Workload - Claims Operations Manager USAA Employee Review

2.0
Dec 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits, including 401K and PTO

Cons

Broken operating model makes the job impossible, leading to poor member experience and extreme volume of escalations. Impossible to manage everything thrown your way, including workload, employee morale and training/development.

Explore other reviews about USAA

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Love working here with USAA. They strive for independent growth within the company.

Cons

No cons as they listen to us

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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