Great until it wasnt - Customer Service and Sales Representative USAA Employee Review

4.0
Feb 8, 2023
Recommend
CEO approval
Business Outlook

Pros

training is top tier. 5 months of training before even speaking to a customer. it was very well planned via zoom and fun to say the least.

Cons

nonstop calls, back to back, not being able to answer the phone yourself. micromanagement . they track and nit pick at anything you do or say.

Explore other reviews about USAA

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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