Where you’ll lose your sanity but have money - Insurance Professional USAA Employee Review

2.0
Feb 22, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay is HIGHLY competitive, and great benefits (ie, they pay for your schooling immediately upon start date).

Cons

back to back calls, weekly 30+ minute coachings where they tell you how you can improve and listen to a call you’ve had ( this gets super old super quick when you’re told the same thing weekly or when you finally feel like you have the hang of it, they tell you how you don’t) some seniors and managers are toxic (you won’t know until you’re randomly paired with a senior and placed on a team if you have a good group or a toxic one) unless you are a die hard military person I wouldn’t work here because you really have to kiss a** to all these super entitled military folk and with every call thank them for their service and call them by their rank, you’re given unreachable goals and if you don’t meet their goal monthly it’s MORE coachings and hearing how you’re basically sucking at your job.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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