Claims Examiner - Anonymous employee USAA Employee Review

2.0
Aug 10, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salary and benefits are above industry standard once you have been with the company for awhile. New employees are hired in lower than normal, but move up very quickly, too quickly and usually do not have the experience they need to be a manager.

Cons

Extremely high pendings with unrealistic expectations and time limits , all levels of employees are micromanaged. Numbers are more important that quality claims service and customer care.

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5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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