Used to be a great place to work, but not anyone - Anonymous employee USAA Employee Review

1.0
Apr 28, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits; Mission-focused; decent pay

Cons

CEO does not care about employees. Taking away hybrid work for half the employees (probably all soon). The do not care about what employees say or think. Lay off teams and then wonder why people are afraid to soak up. It used to have such a great culture and was a coveted place to work. It’s gone completely downhill over the last 2 years. Nearly everyone in my network there is looking to get out - and that’s saying something considering they’re very good at their jobs. And there are no opportunities to change roles internally if your remote. They literally just took them away.

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good culture in teams

Cons

Top heavy company Little room to grow

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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