Toxic - Decline to Say USAA Employee Review

No longer a desirable place to work. The culture is now toxic with the employee being no longer valued as they once were. Voice of the employee is pointless anymore. Culture is toxic but they want you in the office now to drown in it. There was one an even balance between employees and members but now the employee is no longer as important. Customer service has been suffering for a few years because they no longer understand the importance of taking care of the employees so they can take care of members. DE&I is a farce here. It's on paper but they don't practice it in ANY way!