Pros
Benefits, on site gyms on site health clinic , Etc
Cons
No real opportunity to grow typically 1 job opening per job posting. Lacking in managment. Managers 90% have favoritism within the team they manage allowing some colleagues to be absent and not having consequences and in the other hand another colleague who might not be the managers favorite has a call in and automatically gets put on a verbal or corrective action. High volume of calls and not enough capacity to cover calls back to back calls where the member is irate or upset at a usaa policy you can't change. Expect to be on the phone 90% of the day and if you don't meet there adherence standards of 90% or more you will be put in a performance improvement plan , also strong on referrals certain number you have to meet or offers you have to provide the members per day. Very stressful job !