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      USAA

      Engaged Employer

      USAA reviews

      Once great, now not so much - Mortgage Loan Officer USAA Employee Review

      2.0
      Aug 30, 2023
      Mortgage loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was once a company that offered world class benefits

      Cons

      Benefits have been reduced from amount of PTO, pay, retirement and bonus. Layoffs have been a routine part of life at a company that always tried to find something. No longer a world class company and it shows when you call in also.

      Explore other reviews about USAA

      5.0
      Jun 26, 2026
      Manager, contact center
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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