Managers beware when you near retirement age. - Policy Service Manager USAA Employee Review

I was a manager nearing retirement age. I was in the process of being written up by my director. My infraction was saying to a representative whose THIRD language was English that she had a "language barrier". .Keep in mind, I had tried to help her with her written and oral use of the language even though that was not a part of my job description.. Her calls were constantly being "escalated" to me because our members could not understand her. My unit NEVER missed their quotas and we even won a contest competing with over 10,000 reps company wide. I even found "language barrier" in one of their brochures. I was told I needed diversity training and that my job was in jeopardy. It upset me so much that I went into the hospital the next day with a heart condition before they could write me up. I took disability until retirement age and never went back. Besides the HR man not liking me, he never considered that the rep may have over-reacted when she went crying to him.