Mixed Feelings - Senior Analyst USAA Employee Review

2.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Competitive pay. Good benefits. Inspiring mission. When you get someone on the phone from a support perspective, they are amazing.

Cons

Good, healthy accountability often lacking. Quality of leadership behaviors inconsistent. Some very good but also observed some of the most toxic leadership behavior I have ever seen (insulting comments, public shaming, etc.) from a leader who faced no consequences. Organization operated in siloes and functioned mostly on tribal knowledge. If your team needed help from another team not in your immediate area, good luck, because leadership across areas often didn't talk to each other or plan/prioritize together. Processes and practices often outdated, broken or not performing at the level needed. Standard metrics sometimes not used (or even enabled). Ability to find key information to do your job or locate who you need to talk to about something almost impossible to find in some cases. Majority of administrative processes I interacted with were error-prone or difficult to navigate.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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