Had to leave - Member Service Representative USAA Employee Review

3.0
Oct 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, Membership, and Campus amentities

Cons

High call volume, unorganized resources, lack of support, hard to get off the phones

Explore other reviews about USAA

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good culture in teams

Cons

Top heavy company Little room to grow

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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