If you can sell someone something they don't need and can't afford, you will do great - Member Service Representative USAA Employee Review

They will tell you that member satisfaction is top priority but they are really all about sales. Facilitating member financial security is their slogan but that is simply not true when they want you to sell things that aren't needed and that the member can't afford. There are no advancement opportunities unless you are part of the "club". They do not hire from within. It's impossible to apply for an open job in a different area. They make you quit, wait 6 months, and re-apply.