Culture going downhill but overall a solid place to work - Principal USAA Employee Review

2.0
Feb 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Colleagues are professional, respectful, and easy to work with. Company is run conservatively and still has some military cultural acumen, as one would expect.

Cons

Hyper-focus on growth, even though a private company. Executive management extremely disconnected from rank-and-file employees, driving many of the cultural challenges. Individual contributors and mid-level management is generally solid though.

Explore other reviews about USAA

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is sufficient and above Average

Cons

Upward movement is based on who you know

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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