USAA Training - Disputes Analyst USAA Employee Review

1.0
Feb 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Great campus at the Phoenix office. They have tons of areas to eat and relax on break.

Cons

The absolute worst training I have ever received. They told me I was going to be a disputes analyst and then a month in switched me over to a fraud analyst. The training only lasted 2 weeks and went so fast I couldn’t even comprehend how to do the job. There was no help desk only a group chat. Then they laid me (and every other agency contractor) off and sold my job (an American Service Member) to an overseas company. I have zero respect for this company after this interaction. Hopefully this helps dissuade people from considering this employer.

Explore other reviews about USAA

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. People who care and want to see everyone succeed. Great benefits

Cons

Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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