Great company but not the phones - Outside Sales Representative USAA Employee Review

Usaa did away with retirement health benefits after promising they wouldn’t in 2010. Insurance depts were all dismantled and instead of reps specializing in several states now handle All 50 states. Third party initially brought on began to handle simple transactions but now do everything like IP’s but with far more errors. The bank, like insurance is suffering from years of mismanaged growth. The call is back to back calls. Usaa failed to understand that its people cannot work in a high intense call volume for long. Retention for reps begins to fall after 3 years and doubles after 5 years. The original pension was terminated and a new was brought back but with no teeth. 401k is great. Medical is horrible and not as good since switching to Cigna. Education card is no longer a benefit, instead you have to pay tuition and wait for reimbursement. You see, long ago the benefits rocked and the super high stress, goals, micromanaging was tolerable because of our benefits. But now, since we have no medical retirement, bonuses gutted out, what’s the point of working so hard? I don’t see it and I am a 23 year employee. CEO got a 68% increase in pay and we all got 3%. San Antonio is 68% Hispanic but yet no one senior executive is non white. Diversity is not good. Never had there been a female ceo though the company is over 60% female. Never can get a week off!