USAA - Total Loss Representative USAA Employee Review

5.0
Dec 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Emphasis on member experience and mission. Benefits, incentives, and amenities (gyms, cafeterias, Starbucks and Subway). Management really puts great importance on your growth and career.

Cons

Very little work-life balance. Overload of work for what we get paid. Doing the job of 5 people as one person. Lots of stress and pressure trying to handle your files, take inbound calls, follow up on voicemails and work efficiently. Claims never slows down and it can get very overwhelming.

Explore other reviews about USAA

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is sufficient and above Average

Cons

Upward movement is based on who you know

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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