3.0
Aug 30, 2024
Former employee, less than 1 year
San Antonio, TX
Recommend
CEO approval
Business Outlook
Pros
USAA offers great tuition reimbursement, generous 401k contributions, and great pay for an entry level job.
Cons
The call center environment in which I worked was highly regulated, and every moment of your time during your shift is tracked (to measure how often you're taking calls). Sales expectations are difficult, since this role is often designed for servicing members accounts and answering questions, but you're expected to transition into a sales conversation on every call. You'll hear conflicting expectations from everyone in leadership.