RUN!!! YOU HAVE BEEN WARNED - Anonymous employee USAA Employee Review

1.0
Nov 22, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beautiful building. Great food at decent prices. Covered parking. 8% 401k match

Cons

Extremely high turn over. It was so bad that some new adjusters didn't even make it out of training. It was sooo bad that many would quit, get fired, or be put on PIP's within just a few months out of training. The actual claim volume is not bad. The bad part is that so many adjusters get fired or quit, and their claims get reassigned. THIS is the bad part. You will never get caught up with work because of this, and the fault will lie solely on you. Getting PIPs and Written's will be management's main weapon against adjusters. Trust me when I tell you there is no leadership. Instead of leading their employees, management will put them on a PIP or written, yes , even just out of training. If you ask anyone, you will find out that every other person is either on a PIP or written, or both. It is ridiculous how many people on the floor are on one or the other. I have never known of a company to do this so quickly, and so prevalent. Majority of managers also seem to just care about protecting their own jobs, and will quickly blame their adjusters only for failing to meet metrics. Extreme micro management. You will be controlled about everything. The metrics, which are completely unrealistic. Call center environment. Don't be fooled by what the hiring manager tells you, or when you hit training. THIS . IS. A .CALL. CENTER. You will be taking calls for other adjusters that don't answer their phone, and will take time away from your own claims. Seriously. Don't walk. Don't run. Just DON'T with this place. Hands down the worst place I have ever worked at.

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5.0
Jun 8, 2026
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Pros

50% off for lunch flexible working hour

Cons

too many office politics layoff

5.0
May 8, 2015
Recommend
CEO approval
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Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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