CONTACT CENTER - Contact Center Manager USAA Employee Review

3.0
Dec 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible benefit package with options to opt in or out of many different things such as adding more pto days (you pay per pay check), pet insurance, education assistance for dependents, attorney help and more

Cons

The contact center is the same as being in high school. Many people in everyone’s business. An overall rumor mill. Bonus has gone down every year I worked there. Benefits changed from Aetna to Cigna. Didn’t effect me but it effected many others in a negative way. Don’t expect to be heard even though they will tell you your voice is important.

Explore other reviews about USAA

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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