Pros
Every facilitator, teacher and coworker I met with were incredibly friendly and helpful. The nature of the work is better compared to other call centers and you get a helpline support after 6 months of training to access at any point during a call to ask for help. You never quite felt like you were left in the water. The pay is also very good for the position and makes the type of work feel worthwhile.
Cons
The pacing they claim to have is a lie. They spend 6 months telling you in training that the customer is what matters, and "you can spend an hour on the phone with them if needed, as long as they're helped and hopefully you get a sale". The SECOND I was off the training hook, my manager told me I had to cut my calls down to 20 minutes maximum. I know other call centers have it shorter, but the issue is leading us to believe the time limit doesn't matter when it in fact does. I was not in a position where I needed to stay at this job, so I left once I realized this was only the beginning of what is going to be a 'sales first, quantity over quality' environment as of 2025.