They don't have enough people for the volume of claims. - Express Claims Adjuster USAA Employee Review

Users say... "The benefits are great and my manager really encourages using your own initiative and asking questions." "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." "work/life balance is good but watch out where you work for flexibility" "Yearly Bonuses are great and helpful." "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." 

Users say... "There was poor management and it made for a hostile environment for some of us." "Very good and very bad managers at USAA." "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." "Upper management could care less about front" "Lots of layoffs recently yikes"