Great benefits great company - Customer Service Representative USAA Employee Review

5.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexibility, 401 k match, great benefits

Cons

Its customer service back to back calls most days

Explore other reviews about USAA

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

50% off for lunch flexible working hour

Cons

too many office politics layoff

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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