Pros
• Very nice professional and experienced employees at the client support level that were acquired from previously seized smaller brokerages. • All client support level employees are in the same boat, so there is camaraderie and empathy amongst the minions.
Cons
When acquiring new brokerage “assets”, USI specializes in draining every last ounce of drive and motivation from the annexed employees, leaving only the shells of their former professional selves. This is achieved through numerous perfected methods of demoralization and devaluation, including, but not limited to: • Miniscule or non-existent yearly pay increases. • Sub-par bonuses significantly lower than industry averages. • Severely limited amounts of PTO; USI managers discourage or prohibit employees from using what’s available – in addition, any yearly rollover amounts must be “re-accrued” throughout the following calendar year before being accessible, once again, to the employee. • USI touts their “Give Back” charitable policy; a day of forced volunteerism by employees in exchange for an additional day of PTO. Given their stinginess with the PTO accrual, it is a no-brainer for employees to participate. Over all a win; employees get an additional day off from the drudgery that is USI, and management gets fake bragging rights. • Silo of job duties - for example; if assigned with entry-level duties, these will remain your only job responsibilities throughout the entire tenure of your USI career. • Other than becoming a sales producer, there are no growth or career advancement opportunities for experienced client service professionals at USI. • Rigid systems and processes with no margin for customization; a “one size fits all” approach to client management and services. • Limited and very expensive healthcare benefit options. • No short-term disability coverage for newly acquired employees – Employees must accrue it with tenure and this is a very slow process. In order to get immediate coverage, you must trade your unused PTO for STD! If you were to become sick or disabled, and not have personal savings available to sustain you, you would be in serious financial straits while working for USI. • Multiple layers of useless middle-management; many of which often contradict themselves when enforcing the rigid USI policies. • The 2017 Christmas bonus consisted of fake M&M’s in a coffee mug that trumpeted the acquisition of the Wells Fargo Insurance Services division.