Very good company - Customer Service USI Insurance Services Employee Review

Great support overall. The entire team has been incredibly supportive, helpful, and kind. Everyone has been willing to answer questions, provide guidance, and offer assistance when needed. Their positive attitude and willingness to help have made the learning process much easier and created a welcoming environment.

One area for improvement would be training. More structured onboarding, hands-on guidance, and quick-reference job aids or flash cards would be extremely helpful, especially when learning new processes and systems. Having easily accessible resources for common tasks would improve efficiency, build confidence, and make it easier to navigate day-to-day responsibilities.

I’m a Senior Account Manager at USI Insurance Services, and I truly enjoy collaborating with a talented, supportive team. The office environment is modern and welcoming, fostering productivity and teamwork. From my first day, the onboarding process was smooth—leadership was approachable and invested in my development. Three words to describe USI’s culture: Collaborative, Empowering, Inclusive. USI stands out for unique employee programs like wellness initiatives, recognition awards, and continuous learning opportunities. It’s a place where people grow, are valued, and have fun working together.

I have no "cons" to report. Happy with USI