Culture is Everything - Ops Manager USI Insurance Services Employee Review

culture, leadership, industry knowledge and respect

traffic to get to the office rough sometimes

Great support overall. The entire team has been incredibly supportive, helpful, and kind. Everyone has been willing to answer questions, provide guidance, and offer assistance when needed. Their positive attitude and willingness to help have made the learning process much easier and created a welcoming environment.

One area for improvement would be training. More structured onboarding, hands-on guidance, and quick-reference job aids or flash cards would be extremely helpful, especially when learning new processes and systems. Having easily accessible resources for common tasks would improve efficiency, build confidence, and make it easier to navigate day-to-day responsibilities.