Awful Place to Work - Center Manager USO Employee Review

1.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay Paid Time Off (You'll never get to use it though) Volunteers can be friendly Company Store has decent items 401K Match is competitive

Cons

Leadership is hired from corporate america, and often are paid far higher than anyone else in the company. HR is solely to protect upper leadership and in no way is there to support the team. The company is entirely focused on fundraising and elite donor relations. Volunteers and Service Members are at the bottom of the list. It is no wonder that other organizations have started to pop up in the gaps left by USO's poor support of the military. You will never get to use PTO, and will lose any accrued PTO when you leave the company, regardless of the circumstances.

Explore other reviews about USO

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

~Professional Development Opportunities ~No experience needed to start ~Fun work environment ~Low stress job

Cons

~High turn around rate (military spouses) ~Potentially odd working hours

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

- The mission is genuinely compelling. - Frontline staff, volunteers, and managers perform miracles with limited resources. - You will meet some of the most dedicated people you may ever encounter in your career. - Excellent place to develop skills in: change management, risk management, stakeholder management, emotional regulation, and archaeology; you will spend a surprising amount of time conducting excavations to determine why something exists and who promised it to a donor in 2018.

Cons

- HQ Culture: Imagine watching a group of people dismantle an airplane while simultaneously debating the best paint color for the replacement aircraft. - Leadership: Frequently expresses a desire for innovation, and has addressed this challenge through repeated reductions in operational capacity and institutional knowledge. - Talent Strategy: The organization appears committed to transforming itself into a modern, agile nonprofit while drawing heavily from leadership talent pools whose formative experience was gained in organizations that were not required to be either modern or agile. - Technology: Several systems are simultaneously mission critical, underfunded, being replaced, not being replaced, going away, and required forever. The status depends on which meeting you attended. - Operational Strategy: Announcements, initiatives, and reorganizations arrive with impressive speed. The supporting operational plans occasionally arrive later.

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