Bodyshop - terrible experience - Anonymous employee UST Employee Review

If you are a potential candidate or prospective customer, please understand this is not an innovative or transformation-led business, this is an offshore body shop that has a strong pool of resources in the testing and engineering, but severely lacks expertise, processes and IP in its portfolio. The business does not have a bench, service lines or functions managed by leaders with function expertise, delivery colleagues are all managed at an account level in a typical body shop manner, any noise of centres of excellence, service lines and areas of expertise is sales waffle. The business brands itself as 'entrepreneurial,' but what that really means is directionless, fumbling and searching for moments of brilliance to justify its lack of strategy. Entrepreneurial also means you are expected to work beyond your contracted hours and means, there is no concept of bandwidth at this organisation. Entrepreneurial is also a visage for exceptionally poor resource and delivery management / quality, key client facing delivery roles are backfilled by offshore colleagues who are working 12+ hours a day and not within their key functional areas, you will often find testers / engineers playing programme manager or service delivery managers, but will have no experience or time to invest in how to run a QBR or management of a project or service. Entrepreneurial is assessing a clients needs, and simply throwing bodies into an FTE commercial and delivery model, the irony is; even this model does not work as I have met countless amazing delivery colleagues with 100% allocation to a client, whilst also working on multiple various other client and internal initiatives. Entrepreneurial is building low quality low/no-code containerised solutions with little substance and branding it as market disrupting innovation, under the surface there is no go to market strategy, no scale or roadmap. The best thing about the entrepreneurial spirit at UST is not practising what you preach, the business has clunky, slow, people dependent silos, no automation, outdated restrictive technology, and a complete lack of processes. Being entrepreneurial means senior managers can invest many hours of the day to be involved in all of the slow & clunky processes, ensuring high standards of micro-management. Through the tint of naïve and outdated lenses, real processes, systems and automation would create too much autonomy, and how would that work in a business where placing bodies and making them work at 200% capacity is the culture? A note to UST's prospective clients, this 100% is the business you need if you are a large enterprise and need engineering and testing bodies at scale and at a good rate, UST will do everything they can to retain your business. If you are assessing UST for anything project, support, product or services based, demand multiple references within your geography and stand firm on your contractual requirements, protect your IP and set very clear expectations on how UST resources should be managed and by whom.