Needs improvement - Customer Service Representative UScellular Employee Review

2.0
Jul 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Excellent benefit packages including 401k, tuition reimbursement, top notch medical and dental, quarterly bonuses, pc purchase program and dynamic rewards to purchase high ticket items. Pay above average starting.

Cons

Favoritism seems to be the name of the game. You have to act a certain way to have any chance at advancement. If you are yourself or not a "cheerleader" then you will be blackball and your experience with the company will be stressful and unmanageable. Not only that but expectations are changed daily and it's hard to keep up what is an acceptable job performance.

Explore other reviews about UScellular

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture and Leadership, people are the best in the business

Cons

Small Corporation, runs like a mom & pop at times

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a very positive experience working with this company. The company fostered a collaborative culture and provides opportunities for professional growth and development.

Cons

Decision-making processes could be more transparent, and employees would benefit from greater support and recognition

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