Customer Resolutions/Customer Service - Customer Relations Specialist UScellular Employee Review

1.0
Sep 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits are as good as any large organization, but that is it. New hires being hired in at rate tenured 5 plus years now making. Terrible management in TN call center.

Cons

Micro management by coaches that cannot even do the job. Constant judging and very rare positive. They used to have a culture of support and focus on customer. This has all changed. Very sexist, not what u know, but who they like the best. Cannot keep employees, consistently lie to employees, changes that are all based on getting money out of customer any way they can.

Explore other reviews about UScellular

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a good company to work for.

Cons

They were boughtout by a competitor

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Pretty chill on slow days.

Cons

The actual breakdown of the bonuses just meeting quota isn't all that much for the effort put in. That said when you actually do exceed quota the extra cash feels extremely worth it!

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